Frequently Asked Questions
Yes. At TechDock, all product images are carefully prepared to represent the exact item you will receive.
Product Consistency – You will always get the same model, design, and specifications as shown on our website.
Color Note – Slight variations in color may occur due to screen settings or lighting, but the product itself is exactly as described.
Quality Check – Every item is inspected before shipping to ensure it matches the description and meets our quality standards.
After completing your order, a sales receipt will be automatically sent to your registered email address.
Email Confirmation – Check your inbox (and spam/junk folder) for the confirmation email with your receipt attached.
My Account – If you have a TechDock account, you can log in and view or download your receipts under My Account → Orders.
Support – If you can’t find your receipt, contact us at contact@techdockshop.com, and we’ll resend it to you.
To return an item, please follow these steps:
Contact Customer Service – Email us at contact@techdockshop.com with your order number and reason for return.
Receive Return Instructions – Our team will provide you with the correct return address and guidance.
Pack the Item – Make sure the product is unused, in its original condition, and with the original packaging.
Ship Back – Send the item to the return address provided. We recommend using a trackable shipping method.
Refund / Exchange – Once we receive and inspect the item, we will process your refund or exchange in line with our return policy.
Yes, many of our popular items are regularly restocked.
Core Products – Frequently out-of-stock items (such as cases, chargers, and cables) are usually restocked within a short period.
Limited Editions – Some special or limited edition products may not be restocked once sold out.
Notifications – You can sign up for back-in-stock notifications on the product page or contact contact@techdockshop.com for updates.
We currently ship to a wide range of locations worldwide.
Domestic Shipping – Orders can be shipped anywhere within Australia.
International Shipping – We also deliver to many countries worldwide; availability will be shown at checkout.
Restrictions – Some regions may have limitations due to customs regulations or courier restrictions.
Confirmation – You will see all available shipping options and costs before completing your order.
